Everything you need to know about Voizematic — pricing, features, integrations, security, and getting started. 26 questions across 6 categories.
Voizematic is an AI-powered voice calling platform that enables businesses to create intelligent voice agents for inbound and outbound phone calls. These AI agents handle conversations, book appointments, follow up with customers, and provide support using natural, human-like speech. You create an AI agent, connect your knowledge base, choose a voice, and start calling. The AI manages the conversation while you focus on growing your business.
Getting started is quick: (1) Sign up and add funds to your wallet. (2) Purchase a phone number. (3) Create an AI agent by defining its role and instructions in plain English. (4) Upload your knowledge base (documents, FAQs, or website content). (5) Select a voice that matches your brand. (6) Test your agent and start making calls. Most users complete setup in under 10 minutes.
You can try the Voice AI directly from the homepage using a free voice chat demo to experience the conversation quality. A full free trial is not currently offered due to the cost of real-time telephony and AI infrastructure.
No. Voizematic is designed for non-technical users and requires no coding experience. All major workflows are point-and-click, with guided setup steps, sensible defaults, and in-app help. Most users complete setup in under 10 minutes.
AI voices are highly natural and human-like, powered by advanced neural speech synthesis. They support natural pacing, pauses, multilingual conversations, and contextual responses suitable for customer-facing calls.
Yes. All calls are automatically recorded and transcribed. You can access call recordings, transcripts, and AI-generated summaries from the Call History section as soon as a call is completed. Downloads are available for your records.
Yes. Voizematic supports both direct transfers and assisted (warm) transfers. Direct Transfer: the AI directly transfers the call to a human agent. Assisted Transfer: the AI places the caller on hold, contacts the human agent, and provides a conversation summary. If the human agent accepts, the call connects. If they decline or don't answer, the AI resumes the conversation. Transfers can be triggered automatically or based on predefined rules.
Yes. With Google Workspace integration, AI agents book appointments directly in your Google Calendar during live phone calls. Agents check availability, schedule appointments, send Gmail confirmation emails, and handle rescheduling — all through natural conversation, while the caller is still on the line.
Yes. Voizematic supports bulk calling using contact lists from Google Sheets, XLS, or CSV files. Select an AI agent, choose your contact list, and start calling. The agent automatically places calls to all contacts with personalized conversations. Ensure sufficient wallet balance before starting bulk calls.
Voizematic uses a pay-per-use pricing model with two voice engines. Standard AI is $0.05 per minute (India: ₹4/min), falling to $0.04 (₹3) per minute at high volume. Premium Real-Time AI is $0.11 per minute (India: ₹9/min) flat. Both include every AI automation and feature, and you can switch engines at any time from the Wallet page. There are no subscriptions, platform fees or minimum commitments — the only recurring charge is $2.00 per month (India: ₹199) for each phone number you rent. Indian rates exclude 18% GST, which is deducted when you add funds.
There is no subscription or platform fee. Each phone number you rent renews automatically at $2.00 per month (India: ₹199), charged from your wallet every 30 days for as long as you keep the number. If your balance cannot cover a renewal we email you and retry daily: outbound calling on that number pauses after 3 days and the number is suspended after 7, but it stays reserved for you and topping up restores it immediately. A number left unpaid for 30 days becomes eligible for release back to the carrier. Release numbers you no longer need from the Phone Number page to stop their renewals.
Yes. Voizematic supports international calling to 50+ countries. All applicable call rates are clearly shown before initiating a call, so you always know the cost in advance.
Calling minutes are charged on a usage basis and are non-refundable once used. Unused wallet balance is non-refundable and can only be used for calls on the Voizematic platform. Refunds are considered only in cases of verified platform outages.
We accept all major debit and credit cards including Visa, Mastercard, and American Express. Payments are processed via Cashfree (India) and PayPal (international). You can manage payment methods at any time from account settings.
Google Workspace integrations are automatically set up during sign-up. If the connection ever needs to be re-established, go to the Integrations page, click "Connect Google Account," and authorize the required permissions. Once connected, AI agents can access Google Calendar, Gmail, and Google Sheets to book appointments, send emails, and manage contacts automatically.
Yes. Voizematic supports voice cloning using audio samples with proper consent. You can clone your own voice or create custom brand voices (available on the Custom Plan). You can also choose from 200+ premium voices across multiple languages, accents, and personality styles.
You can add PDF documents, Word files, text files, website URLs, YouTube video transcripts, Google Sheets (synced live), and direct text input. Voizematic automatically processes and indexes all content, enabling AI agents to answer questions based on your business-specific knowledge.
Yes. Full REST API access is available for developers. You can integrate Voizematic into existing systems, build custom applications, and automate calling workflows programmatically. Contact us to access API documentation and developer resources.
Every connection to Voizematic is encrypted with TLS 1.3, and call audio travels over encrypted transport between us and the carrier. Passwords and API credentials are stored hashed. Access is protected by optional two-factor authentication, role-based permissions and session monitoring, with nightly database backups and periodic security review. To be precise: stored recordings and transcripts sit on access-controlled disks but are not encrypted at rest, and we hold no SOC 2 or ISO 27001 certification. Your data is never sold or shared beyond the providers needed to place your calls.
No. Voizematic does not sign Business Associate Agreements, and our speech, language-model and telephony providers are not covered by a BAA either, so the platform should not be used to collect, store or transmit protected health information (PHI). Healthcare teams do use it for non-PHI workflows such as appointment reminders, general enquiries and call routing. Contact us and we will tell you honestly whether your use case fits.
Recordings and transcripts are retained for as long as your account is open, so they stay available to download whenever you need them — we do not currently expire them automatically. You can delete individual call data from Call History, or erase every recording, transcript and contact at once from Settings; deletions are permanent. Automatic time-based retention is on our roadmap.
We build to GDPR principles and will sign a Data Processing Agreement on request. All data is processed in India, on our own infrastructure in Mumbai — we do not operate EU data centres and cannot offer EU-only residency. India is not covered by an EU adequacy decision, so transfers rely on Standard Contractual Clauses, which our DPA includes. You keep full control of your data: access, export and deletion are available from your dashboard, and a deletion request removes call records, transcripts and contacts from our systems.
We provide 24/7 technical support through our Help Center, email, and in-app live chat. Urgent issues are typically responded to within 2 hours; general inquiries within 24 hours. Premium and Enterprise customers receive priority support with faster response times. Email: hello@voizematic.com | Phone: +1 (912) 914-5399
Check: (1) Ensure your wallet has sufficient balance. (2) Verify the phone number format and country code. (3) Confirm the recipient can receive calls from unknown numbers. If the issue persists, contact our support team with any error messages or call IDs for faster assistance.
Consider: (1) Review your system prompt for clarity and specificity. (2) Ensure your knowledge base content is accurate and up to date. (3) Analyze recent call transcripts to identify conversation patterns. (4) Confirm the agent's role and instructions are clearly defined. See our Best Practices guide for detailed optimization tips.
Default limits: outbound calls are limited to 1 call per second; knowledge base documents can be up to 10 MB each; maximum call duration is 30 minutes; voice cloning (Custom Plan) requires at least 5 minutes of source audio. Custom Plan customers may request higher limits.
Email: hello@voizematic.com | Live voice chat from the homepage | In-app support chat | Dedicated support line: +1 (912) 914-5399