Every call, transcript, outcome, and campaign metric — tracked automatically and exportable in one click to Google Sheets.
Total calls, answer rates, connection rates, outcome breakdown (booked, transferred, voicemail, failed). Daily, weekly, and monthly trend views. Per-agent and per-campaign breakdowns.
Conversion rates, average call duration, best calling times, goal achievement rates, lead qualification scores, ROI per campaign. Compare campaigns side by side to identify what's working.
AI-detected sentiment for every call — positive, neutral, or negative. Track sentiment trends across campaigns. Identify calls that need human review based on negative sentiment scores.
Word-for-word conversation history for every call. Searchable. Linked to call recording. AI-generated summary alongside full transcript. Exportable to Google Sheets in one click.
Watch live calls as they happen — live transcript in real time, active call status, current agent activity. Receive instant notifications for unresolved issues, failed transfers, and appointment bookings. Intervene in live calls if needed.
Extract any specific data point from call transcripts using AI. Examples: budget mentioned, competitor named, decision timeline stated, objection raised, interest level scored. Configure once, extracted automatically from every call.
How quickly are analytics available after a call? Transcript, sentiment, and outcome data are available within seconds of the call ending. Full AI summary and custom metric extraction take 30–60 seconds.
Can I set up custom metrics for my specific business? Yes. You configure what you want to extract (e.g., "did the prospect mention a competitor?" or "what budget did they state?") and the AI extracts it from every call transcript automatically.
Can I export to my CRM instead of Google Sheets? Yes. Use webhooks or the REST API to push call data to any CRM — HubSpot, Salesforce, Pipedrive, or custom systems.
How long are recordings and transcripts stored? 90 days by default, with custom retention available on enterprise plans.
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